- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I brought my jeep cherokee here after I had sub par services from Firestone in Fredericksburg. I have purchased several sets of tires from them from 2017-2021 and when they worked on my jeep, the work was top notch. Wire looms, tie wraps, new and correct bolts it was more like a restoration shop than a general mechanic, I do most of my own work now because of my experience with firestone but if I don’t have the time I come here! I will be getting my Prius inspected today and I will review as well since it has been awhile since I’ve used them! I would not hesitate and if there is a problem talk to Jeff.
Tires Unlimited has been our "go to" mechanic shop for years. I can honestly say we have never had an issue with them, which is why they continue to get our business. Jeff is very helpful and knowledgeable. You can tell he genuinely appreciates his customers. Our vehicles are always diagnosed and repaired correctly the first time. Reading some of the other reviews.....I think people need to be a little more patient and get rid of the unreasonable expectations. We're grateful for Tires Unlimited and we highly recommend them.