Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 540-967-0772 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I brought my jeep cherokee here after I had sub par services from Firestone in Fredericksburg. I have purchased several sets of tires from them from 2017-2021 and when they worked on my jeep, the work was top notch. Wire looms, tie wraps, new and correct bolts it was more like a restoration shop than a general mechanic, I do most of my own work now because of my experience with firestone but if I don’t have the time I come here! I will be getting my Prius inspected today and I will review as well since it has been awhile since I’ve used them! I would not hesitate and if there is a problem talk to Jeff.
Tires Unlimited has been our "go to" mechanic shop for years. I can honestly say we have never had an issue with them, which is why they continue to get our business. Jeff is very helpful and knowledgeable. You can tell he genuinely appreciates his customers. Our vehicles are always diagnosed and repaired correctly the first time. Reading some of the other reviews.....I think people need to be a little more patient and get rid of the unreasonable expectations. We're grateful for Tires Unlimited and we highly recommend them.